Frequently Asked Questions

I want to purchase a mountain bike from your online store. What’s involved in assembling the bike after it arrives?

All complete mountain bikes sold on our online store are preassembled, and tested before being shipped to our customer.  You will need to install the front wheel assembly into the forks, install the seat post, mount the handle bars into the stem, install your pedals of choice and check the tire pressures. You will also need to set the sag of the front and rear suspension for your weight and riding conditions.  If you are unsure of how to do any of the above, you can email or call us at (250) 871-RIDE.

Do you price match other advertised online prices?

We most certainly will. However please keep in mind that an online retailer in another country selling in a different currency may appear cheaper, especially if they don’t include the import duty for Canada. For example, complete bicycles are subject to a 13% duty charge based on the converted value in Canadian funds.

If you feel it’s still a cheaper price, then lest us know. We will take the current exchange rate and convert the sale price of that item(s) into Canadian funds and sell it to you at that price.

How do I place an order?

You can use one of the following options that’s most convenient for you.  Orders can be placed through our online store, by email, by phone at (250) 871-RIDE or in person at our store In Courtenay, B.C.

How do I pay for the products I want to order?

We accept Visa, MasterCard and payment on our online store through your choice of Stripe or BeanStream.

Do you ship outside of Canada?

Unfortunately no, at this time we are only selling products within Canada.

For all shipping, special orders and/or questions regarding product returns and exchanges, please see those specific pages using the links at the bottom of the home page.